Privacy Policy

1. Definitions

• Personal Information: Any information relating to an identified or identifiable natural person, including but not limited to name, email, mobile phone number, location data, device information, or online identifiers.
• Processing: Any operation performed on personal information, such as collection, storage, use, transfer, or deletion.
• Applicable Laws: Includes the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA, as amended by CPRA), and other relevant privacy regulations.

2. Information We Collect

A. Website & Applications

We may collect:

• Account registration details (name, email, password)
• Payment and billing information (if applicable)
• Device and log information (IP address, browser type, operating system)
• Usage data, such as interactions with our website, apps, and analytics

B. SMS Services

We may collect:

• Mobile phone number (required)
• Name, if voluntarily provided
• Content of SMS messages sent/received
• SMS interaction data (e.g., replies, opt-in/opt-out responses)
• Device information (model, operating system, identifiers)
• Location data (if applicable and with your consent)

3. How We Collect Information

• Voluntarily provided: When you register, subscribe, opt-in to SMS services, or contact us.
• Automatically collected: Through cookies, log files, and SMS delivery technologies.
• Third-party integrations: From service providers or telecom operators assisting in delivering SMS and app functionality.

4. How We Use Personal Information

We use your information for:

• Providing Services: Sending subscribed SMS, service updates, confirmations, notifications, and application features.
• Personalization & Improvement: Enhancing service quality, tailoring content, and improving user experience.
• Customer Support: Handling inquiries, complaints, and requests.
• Marketing & Promotions: Sending promotional content where you have provided consent.
• Legal & Compliance: To comply with laws, enforce agreements, and protect rights, safety, and security.

5. Data Sharing & Transfers

We do not sell your personal information. We may share data only when necessary:

• With third-party service providers (e.g., telecom operators, cloud hosting, analytics) under strict confidentiality agreements.
• To comply with legal obligations or government requests.
• During a business transfer (e.g., merger, acquisition), provided protections remain in place.
• With your explicit consent.

SMS marketing opt-in data and consent will never be shared for unrelated purposes.

6. Data Storage & Retention

• Data is stored on secure servers with encryption, access controls, and other safeguards.
• We retain data only as long as necessary to provide Services, comply with laws, or resolve disputes.
• After retention periods, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR in the EU/UK, CCPA in California), you have the right to:

• Access & Portability: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion where legally applicable.
• Opt-Out of Sale/Sharing: For California residents, opt-out of “sale” or sharing of personal data.
• Withdraw Consent: Revoke consent for marketing or data processing.
• Complain: Lodge a complaint with supervisory authorities if you believe your rights are violated.

To exercise these rights, contact us at: info@holomatix.ai or +1 628-333-5995.

8. Security Measures

We adopt industry-standard safeguards including:

• Encryption of data in transit and at rest
• Access control and monitoring systems
• Organizational measures (employee training, restricted access policies)

However, no system is completely secure, and we cannot guarantee absolute protection.

9. Cookies & Tracking

Our website and apps use cookies, analytics, and similar technologies to improve user experience. You can adjust your cookie preferences via your browser settings.

10. Children’s Privacy

Our Services are not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.

11. International Transfers

If your data is transferred outside your country of residence, we will ensure safeguards are in place (e.g., Standard Contractual Clauses under GDPR).

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. If material changes occur, we will notify you (e.g., via email, SMS, or a notice on our website). Continued use of our Services constitutes acceptance of the updated policy.

13. Contact Us

Appendix: California Privacy Notice (CCPA/CPRA)

This section applies specifically to California residents under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

A. Categories of Personal Information Collected

In the past 12 months, we may have collected:

• Identifiers: Name, email address, phone number, IP address, device identifiers.
• Commercial Information: Records of products or services purchased or subscribed.
• Internet/Network Activity: Browsing activity, device information, cookies.
• Geolocation Data: If location services are enabled.
• Inferences: Preferences or interests derived from usage.

We do not collect sensitive personal information unless strictly necessary (e.g., account security, authentication).

B. Sources of Collection

We collect personal information directly from you, automatically through use of our Services, and from trusted third-party service providers.

C. Purposes of Use

We use the collected personal information for the business purposes outlined in Section 4 above (Providing Services, Personalization, Marketing, Legal compliance, etc.).

D. Sharing & Selling of Personal Information

• We do not sell personal information.
• We may share limited personal information with service providers for business purposes (e.g., cloud hosting, SMS delivery).
• We honor “Do Not Sell or Share My Personal Information” requests from California residents.

E. Consumer Rights under CCPA/CPRA

California residents have the right to:

• Know what personal information we collect, use, and share.
• Request access to specific pieces of data.
• Request deletion of personal information, subject to legal exceptions.
• Request correction of inaccurate information.
• Opt out of “sale” or “sharing” of personal information.
• Limit the use of sensitive personal information.
• Not be discriminated against for exercising these rights.

F. How to Exercise Your Rights

To make a request, you may contact us by:

• Email: info@holomatix.ai
• Phone: +1 628-333-5995

We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to act on your behalf.